DICK’S Sporting Goods

What customers say

Customer service experiences at this location are highly inconsistent, ranging from attentive and knowledgeable staff who go above and beyond to help with purchases to instances of inattentiveness and unresponsiveness at checkout and during returns. While many reviewers praise individual employees for their helpfulness and product knowledge, complaints center on checkout wait times, a problematic return policy tied to a new computer system, and occasional rude or unhelpful management.

Synthesized from 10 recent Google reviews — we summarize themes rather than republish individual reviews.