McDonald’s

What customers say

Customers consistently report long wait times across all ordering methods (drive-through, kiosk, curbside, and mobile app), with food frequently arriving cold, stale, or incorrectly prepared, alongside widespread staffing and operational issues including poor customer service, cleanliness concerns, and unresolved order problems. One reviewer noted positive service and cleanliness during an off-peak visit, but the overwhelming majority cite frustration with slow service, food quality, lack of accountability, and minimal management responsiveness to complaints.

Synthesized from 10 recent Google reviews — we summarize themes rather than republish individual reviews.